Introduction & Our Commitment
Welcome to Bet Award. We believe that user trust is the foundation of a reliable betting platform — and the best way to earn that trust is to keep your personal information completely secure.
This Privacy Policy explains what information Bet Award collects, why it is collected, how it is used, and what rights you have over your data. This policy applies to the Bet Award website, app, and all associated services.
By using Bet Award, you agree to this Privacy Policy. That said, we want you to truly understand it, not just accept it — because your data belongs to you.
Bet Award will never ask for your password, bank PIN, or mobile banking PIN. Any such request should be treated as fraudulent — please contact us immediately.
End-to-End Encryption
All your data is protected with SSL/TLS encryption. No third party can access your information.
No Data Sales
Bet Award never sells your personal data to third parties — that is a core principle we stand by.
Your Control
The right to view, correct, or delete your data rests entirely with you.
International Standards
Bet award complies with international data protection standards (GDPR-inspired).
Regular Security Audits
Bet award systems undergo regular security audits to ensure your data remains protected at all times.
Transparent Communication
Our team is available 24/7 to assist with any questions related to your data.
What Information We Collect
Bet Award only collects information that is essential to providing our services. We do not believe in gathering unnecessary data.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Account Security |
| Contact Information | Mobile number, email address | Account Verification & Communication |
| Financial Information | Mobile banking number, transaction history | Payment Processing & Fraud Prevention |
| Technical Information | IP address, browser information, device type | Improving Security & Service Quality |
| Usage Data | Betting history, favourite games, login times | Delivering a personalised experience |
| Location Data | Country, city (general level) | Ensuring compliance with local laws |
Please Note: Bet Award never stores your full payment card number or banking password. Payment information is always processed through a secure third-party payment gateway.
How We Collect Your Data
Bet Award collects information in several ways. You can find full details on each method below.
Directly from you
- Information you provide when filling out the registration form.
- Documents uploaded for KYC verification.
- Information provided when contacting our support team.
- Information provided when participating in promotions or surveys.
Automatically
- Automatically, via cookies and tracking technologies while you use the website or app.
- Logs of login, logout, and activity for each session.
- Technical information from your device and browser.
From Third Parties
- Payment processors (for transaction verification).
- Identity verification agencies (as part of the KYC process).
- Fraud prevention service providers.
Purpose of Data Use
Bet Award uses collected information only for specific, legitimate purposes. We never misuse your data.
- Account Management: Creating, verifying, and maintaining your account.
- Service Delivery: Providing betting services, processing payments, and paying out winnings.
- Ensuring Security: Prevention of fraud, money laundering, and other illegal activities.
- Legal Obligations: Fulfilling regulatory guidelines and legal requirements.
- Service Improvement: Analysing user experience to improve service quality.
- Personalized Experience: Showing customized offers and content based on your preferences.
- Contact: Sending important updates, promotions, and support messages.
- Responsible Betting: Identifying problematic betting behaviour and providing timely support.
Data Sharing Policy
Bet Award never sells your data. However, limited information may be shared with designated parties under specific circumstances.
When Data Is Shared
- Service Provider Partners: Payment gateways, KYC verification providers, and technology infrastructure partners receive only the data necessary to perform their specific services.
- Legal Authorities: Data is disclosed in response to court orders or valid requests from regulatory authorities.
- Fraud Prevention: Limited information may be shared with industry-recognized organizations to help prevent illegal activity.
- Business Changes: In the event of a change of ownership or merger, data may be transferred — however, this Privacy Policy will remain in effect.
Bet Award never sells or rents your information to advertisers or marketing companies. Anyone claiming that Bet Award shared data with them is making a completely false statement.
Cookies & Tracking Technologies
Bet Award uses cookies on its website. Cookies are small text files stored in your browser that help improve the quality of our service.
Cookie Controls
You can disable non-essential cookies through your browser settings. Please note that disabling essential cookies may cause some Bet Award features to not function properly.
Data Security Measures
Bet Award uses industry-leading technology to keep your data safe. Our security infrastructure operates on multiple layers.
- SSL/TLS Encryption: All data transfers across the website and app are encrypted.
- AES-256 Data Storage: Sensitive data stored on our servers is protected with the highest level of encryption.
- Two-Factor Authentication (2FA): An added layer of security to protect your account.
- Regular Security Audits: Regular penetration testing conducted by third-party security experts.
- Access Control: Only authorized personnel are permitted to access specific data.
- Data Backup: Regular backups ensure that no data is lost in the event of a technical issue.
In the Event of a Data Breach: In the event of a data breach, Bet Award will notify affected users within the legally required timeframe and take appropriate action.
Data Retention Period
Bet Award does not retain any data beyond what is necessary. A defined retention period is set for each type of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | AML/KYC Legal Requirements |
| Communication Logs | 3 years | Dispute Resolution & Quality Assurance |
| Technical Logs | 1 year | Security Analysis |
| Marketing Preferences | Until consent is withdrawn | Personalized Communication |
Your Data Rights
As a Bet Award user, you have several important rights over your own data. We respect these rights and are committed to helping you exercise them.
How to Exercise Your Rights
To exercise any of your rights support@betaward.net Email us at. We will respond to your request within 30 business days. Identity verification may be required in some cases.
Protection of Minors' Data
Bet Award is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.
- Age verification is mandatory during the registration process.
- If we become aware that a minor's data has been collected, it will be deleted immediately.
- If you know of a minor using Bet Award, please let us know.
Policy Change Notifications
Bet Award may update this Privacy Policy from time to time. For any changes, we will take the following steps.
- You will be notified via email or in-app notification at least 30 days before any changes take effect.
- The "Last Updated" date at the top of this page will be revised accordingly.
- For significant changes, your consent may be requested again.
- Archived copies of previous policies are available upon request.
Tip: Visit this page regularly to stay up to date with our latest Privacy Policy.
Contact Us
If you have any questions or concerns about our Privacy Policy, please get in touch. Our data protection team is always here to help.
- Email: support@betaward.net
- Response Time: Within 24 to 48 Hours
- Language: Support available in Bengali and English
For any data-related complaints, please contact us first. If we're unable to resolve the issue, you may escalate your complaint to the relevant regulatory authority.
Bet Award — A Safe & Trusted Betting Experience
Your data is secure, your betting is safe. Join Bet Award today and experience Bangladesh's premier betting platform.